The Chiropractors’ Association of Australia (National)
Limited (CAA) is a company limited by guarantee which represents its
members, who are either registered chiropractors or students of
chiropractic, in matters pertaining to chiropractic and the chiropractic
profession in Australia.
CAA values the relationship it has with members and members of the
public and recognizes the importance of maintaining the confidentiality
of the personal information of its members, members of the public and
others who provide CAA with personal information. CAA is subject
to the Privacy Act 1988 (Cth) and is required to comply with the
National Privacy Principles contained in that act.
What type of Personal Information does CAA collect?
The majority of the personal information collected by CAA is personal
information of its members. In the course of servicing its
members, CAA also collects personal information of its employees, third
party service providers and suppliers and others. In addition, in
connection with programmes and other initiatives run by CAA, CAA may
collect personal information from members of the public.
In relation to members, the personal information which CAA collects
includes date of birth, current address, clinic addresses,
telephone/fax/mobile numbers, email address, website address,
educational qualifications, name of institution where the member
graduated, diagnostic imaging facilities and techniques administered,
details of professional indemnity insurance, years of membership and
languages spoken. It may also include bank account and credit card
In relation to persons other than members, the personal information
which CAA collects will depend on the relationship between CAA and the
relevant individual. For the most part this is likely to include
the person's name and contact details.
In relation to members of the public, the information which CAA
collects relates to the relevant programme and may include the
individual's contact details (name, address, phone number, fax and
email), and the individual's date of birth and gender where the
individual chooses to provide that information.
CAA may also collect information from visitors to this web site but
that information will be de-identified information. CAA does not
collect personal information from casual visitors to this web
site. As part of the normal operation of this site, a visitor's
internet browser will be sent a “cookie” (a temporary
Internet file). This cookie enhances this website’s functionality
with features such as membership logon and electronic ordering. By
itself, this cookie can only identify the visitor's computer to the CAA
server; it is not used to identify the visitor personally.
CAA does not collect sensitive information from anybody.
How does CAA collect Personal Information?
In relation to members, CAA collects personal information from
members in the course of application, registration and administration
processes. For the most part this personal information is
collected directly from the member concerned but it may also be
collected from the organization where the member works. In
addition, CAA collects personal information via membership application
forms sent to it from CAA state or territory associations (which are
autonomous entities in their own right).
In relation to persons other than members, CAA collects personal
information directly from the person (for example, when a member of the
public registers for a programme or an initiative) or, in some
instances, from their employer (for example, where an individual is
employed by a third party supplier).
Wherever it is lawful and practicable, CAA may provide the option of
providing information anonymously. In some cases, refusing to
provide personal information may mean that CAA is unable to provide
certain member services or to obtain goods or services from a third
How does CAA use Personal Information?
CAA's primary purpose in collecting personal information of its
members is to enable CAA to fulfil CAA's service commitments by
providing membership, education and training and management
CAA only uses personal information to provide members with services
associated with being a member of CAA. In the case of members,
personal information may be used to:
- administer and manage your membership of CAA, including charging and
billing and the collection of debts;
- verify your identity and that you are a member of CAA;
- respond to specific requests for member information;
- provide you with special offers you may find of interest;
- provide you with information on new products or services to be
offered by CAA or CAA’s partners;
- improve services;
- research and develop CAA’s services to you, the member;
- address information technology requirements, systems maintenance and
- keep you informed about matters related to CAA's and the
chiropractic profession’s activities;
- provide information about chiropractic to the general
- assist members of the public to find a chiropractor in their local
- measure consumer interest in CAA services.
In the case of individuals who are not members, CAA uses their
personal information to assist CAA in providing the services described
in the previous paragraph.
In the case of a member of the public, CAA uses their information in
the course of providing services to that individual. This
- allowing the individual to participate in CAA programmes and
- recording and managing the individual's enquiries and otherwise
communicating with that individual;
- performing CAA's obligations under any agreement between CAA and
that individual; and
- storing and processing the individual's information.
Disclosure of Personal Information
CAA does not sell or licence personal information.
CAA will disclose personal information to a third party:
- where it is necessary to provide the services mentioned above or to
provide you with information requested by you. These third parties
include persons and organisations which assist CAA with services like
printing activities, database management, mailing systems, billing &
debt recovery functions and information & technology functions;
- to meet the disclosed purpose for which it was collected;
- to the extent necessary to carry out the improvement of services
- as required by law; or
- with the consent of the individual providing the personal
Where personal information is disclosed to third parties, CAA seeks
to ensure that they comply with the requirements of the Privacy
Act. However, CAA is not responsible for the misuse of personal
information by these third parties.
While CAA takes all reasonable steps to ensure that these parties
the misuse of personal information by these third parties.
In the case of members, some of your personal information may be
disclosed on a website where it is accessible to the public. This
is to assist members of the public to ‘Locate a
Chiropractor’ in the community.
A website may require password access to view a member’s full
information. This information is only disseminated for the express
Security and storage of Personal Information
CAA takes reasonable steps to protect your personal information from
misuse, loss and from unauthorised access, modification or
CAA imposes strict rules on its employees who have access to the
databases that store personal information and/or to the servers that
host CAA's services.
While CAA uses all reasonable endeavours to ensure that you provide
personal information in a secure environment, no data transmission over
the internet can be guaranteed as totally secure. CAA does not
accept responsibility for the security of information transmitted to CAA
over the internet.
Access to Personal Information
An individual has the right to access and, if necessary, to correct
personal information provided to and held by CAA. For security
reasons, a written request for access to CAA's Privacy Officer (contact
details below) may be required.
CAA takes all reasonable steps to ensure that the personal
information it collects, uses or discloses is accurate, complete and
current. However, the accuracy of the information CAA holds
depends to a large extent on the information members provide.
Individuals who have provided personal information can assist CAA in
meeting this criterion by notifying CAA of changes to their personal
CAA is committed to providing consumers with a fair and responsive
system for handling and resolving complaints. You have a right to
complain and to have your complaint handled efficiently. CAA believes
that in receiving your complaint, CAA is provided with a valuable
opportunity to improve the services CAA delivers to you and maintain
your confidence in CAA and CAA's services.
If at any time you wish to lodge a complaint in respect of the
handling, use or disclosure of your personal information by CAA you may
notify CAA of your complaint by completing the CAA Complaints Form and
submitting it by post to the Privacy Officer, Chiropractors’
Association of Australia, PO Box 335, Penrith, NSW 2751. CAA will
endeavour to investigate and advise you of the outcome of a complaint
within 21 days of receipt of the complaint.
Individuals wishing to access their own personal information or seek
further information about CAA's privacy practices can contact:
The Privacy Officer
Chiropractors’ Association of Australia
PO Box 335
Penrith NSW 2751
Ph: (02) 4731 8011
Fax: (02) 4731 8088
Should an individual feel that their complaint has not been properly
managed or adequately resolved by CAA, they can direct their complaint
The Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Ph: 1300 363 992
Fax: 1800 620 241
time. Updated versions of this policy will be published on this
Further Information on Privacy
Further information may be obtained on privacy issues in Australia by
visiting the Australia Federal Privacy Commissioner’s website at
Date last revised: April 2011